Using Instant Payouts

Once you have the Payouts plugin installed on your website it will seamlessly integrate with Instant Prizes.

When someone wins an instant prize, it will automatically be moved to the Payout portal even if it has no cash value.

Where you normally setup the Instant wins you will also see two new fields, site credit payout amount & cash alternative payout amount.

Customers perspective

If you do not see Payout Amount then please let us know

In the example below we can see if someone wins the Nintendo Switch, the Site Credit alternative would be 300. Since the Payout value is slightly higher than the retail value, winners will be more inclined to choose the Payout option which will be applied as Site Credit.

This will save you time sending cash alternatives manually or dispatching physical prizes. The whole point of Payouts is to save you admin time.

ℹ️ Payouts can be customised to integrate with any third party payment gateways that also offer automatic bank transfers if this is an option you are considering.

Trying the Payout System

Setting up a prize is easy, fill in the fields such as Prize name, Site Credit payout and Cash Payout

Once the Customer wins a Instant win they'll be able to claim their wins

Below you will see how the Payout system looks like for the winner. In their My Account section under My Payouts they’ll have a list of all their wins. In the below example when they click “Claim” they are offered two options that we discussed earlier.

In the above example you can see the instant win has a cash alternative which is shown in the previous screenshot. Not every instant prize will have a cash alternative, but this one for example has a lower cash alternative than the voucher that was won.

Choosing to exchange will reward site credit immediately & clicking Claim Prize on the right will open a form that they can submit to send to you.

Physical Prize Request

This form will be automatically filled if they have previously requested a Physical prize so they do not have to keep typing their information in. Once they submit to form it will send an email to your Instant prize email, this is the email you already get Instant win notifications to.

If they close the tab for whatever reason, they can always fill in the form later, see screenshot below of the Submit Claim button when they have clicked Manual Prize but not yet submitted the information above.

Here is an example of the email you will get, the Claim ID is a unique identifier which you can paste into the Instant Prize History search bar to pull up their Order details and other information.

Main Prize Payouts

You will also be able to add main prizes as payouts, this will reward the prize to each main prize winner, so if you have 3 winners and the prize is shared make sure you divide it beforehand.

This email can be disabled and you can manage all details through Winner History if you prefer

Thats it for Payouts, its a straight forward process that leads the winner through a structured system with the intention of reducing your admin and encouraging them to convert their winnings into site credit to spend on your website!

Identity verification

There’s also an optional add-on to verify the ID of new winners. This requires a passport or driving licence plus a selfie to confirm each customer’s age and identity if they want to take a cash or physical prize. This solution will save you a lot of time verifying manually and will integrate with the winner history & payout system seamlessly.

They can still get site credit alternatives for prizes, identity is only required for cash & physical prizes

If a customer is not verified but tries to choose the physical or cash prize they will get this message

Winner history

In the winner history, you can view key information from the customer’s verification, reducing the need to manually request identification

Manually approving customers

You can also manually override any automated decisions by reviewing submissions under Verifications in the menu. From there, you can approve or decline each customer individually. This is especially useful when a face match score is low or when information is missing. Customers who are declined can reapply at any time using a different form of ID or by providing a clearer selfie with a better face match