Once you have the Payouts plugin installed on your website it will seamlessly integrate with Instant Prizes.

When someone wins an instant prize, it will automatically be moved to the Payout portal even if it has no cash value.

Where you normally setup the Instant wins you will also see new fields such as site credit payout amount & cash alternative payout amount.

Customers perspective

In the example below we can see if someone wins the Nintendo Switch, the Site Credit alternative would be 300. Since the Site Credit alternative is slightly higher than the retail value, winners will be more inclined to choose the Site Credit option which will be applied instantly.

This will save you time sending cash prizes manually or dispatching physical prizes. The main purpose of Payouts is to save you admin time.

Trying the Payout System

Setting up a prize is easy, fill in the fields such as Prize name, Site Credit payout and Cash Payout

Once the Customer wins an Instant win they'll be able to claim their wins and choose their payout option

Below you will see how the Payout system looks for a winner. In their My Account section under My Payouts they’ll have a list of all their wins. In the below example when they click “Claim” they are offered three options.

Not every instant prize will have a cash alternative, but this one for example has a lower cash alternative than the voucher that was won.

Choosing to exchange will reward site credit immediately & clicking Cash or Prize will open a payout form.

This form will be automatically filled if they have previously requested a Physical prize so they do not have to keep typing their information in. Once they submit the form it will send an email to your Instant prize email, this is the email you already get Instant win notifications to.

You can add an additional dropdown on the payout form for prizes with a variant, this will only work on physical prizes and not cash alternatives.

You will also be able to add main prizes as payouts, this will reward the prize to each main prize winner, so if you have 3 winners and the prize is shared make sure you divide it beforehand.

Here is an example of the email you will get, the Claim ID is a unique identifier which you can paste into the Instant Prize History search bar to pull up their Order details and other information.

Thats it for Payouts, its a straight forward process that leads the winner through a structured system with the intention of reducing your admin and encouraging them to convert their winnings into site credit to spend on your website!

There’s also an optional add-on to verify the ID of new winners. This requires a passport or driving licence plus a selfie to confirm each customer’s age and identity if they want to take a cash or physical prize. This solution will save you a lot of time verifying manually and will integrate with the winner history & payout system seamlessly.

If a customer is not verified but tries to choose the physical or cash prize they will get this message

In the winner history, you can view key information from the customer’s verification, reducing the need to manually request identification

You can also manually override any automated decisions by reviewing submissions under Verifications in the menu. From there, you can approve or decline each customer individually. This is especially useful when a face match score is low or when information is missing. Customers who are declined can reapply at any time using a different form of ID or by providing a clearer selfie with a better face match

👋 Our documentation helps you understand your website better

Jump right in

The winner history is built to be a more simple interface that lists all the winners 1 by 1 instead of clustering them by orders.

You can change the status of an instant when you have paid them and this is fully compatible with Payouts meaning you'll see when someone has requested their manual payout or left it unclaimed.

You'll also be able to see Main Prize winners easily aswell from the dropdown and use the same status dropdowns to mark them as paid.

Tag system

With the tag system you can add short notes to each instant win that can provide quick information to your team, these are synced instantly

Collaborating with Team Members

There is also live syncing on the Winner History page to show real-time status updates made by team members, helping prevent duplicate rewards and allow you to work more collaboratively

Click on "More Details" to see a Popup with additional information about the specific instant

Additional fields depend on the functionality on your website, such as if you have Payouts or Sales Reports

Our platform receives automatic updates monthly with new features & improvements across our functionality.

The Dashboard is the homepage of our platform and will provide useful information such as revenue, health status, updates & notifications

When clicking View all updates you will be redirected to our updates page:

From the Updates page you will see the latest improvements & be able to turn on add-ons such as 2FA, Bot Puzzles, this page also allows you to request upgrades for functionality not on your website.

You'll also find this documentation embedded on the features page incase you need help setting anything up or want to learn more about how our platform works.

How does Wallet Cash work

Wallet Cash is a cash prize that is instantly credited to the winner’s wallet the moment they win, with no need to manually claim it. It can also be combined with other payout methods, and if a customer selects a cash payout while Wallet Cash is enabled, it will be automatically included and handled accordingly.

For competition owners, this helps reduce the volume of withdrawal requests, lowering banking and processing fees, while also encouraging users to spend smaller balances on the platform when they fall below the minimum withdrawal threshold.

Wallet Cash is tracked separately from Site Credit. Only the Wallet Cash balance is eligible for cash withdrawal. Any credits earned through other sources, such as referrals or manual top-ups, are treated as Site Credit and cannot be withdrawn as cash.

This is explained to the Customer on Payouts Portal & Wallet

How can Customers use it?

Customers have two options:

Convert it the Wallet Cash balance is show on Payouts & Wallet pages, you can incentivise customers to convert their cash into site credit with a bonus.

Withdraw it If customers would prefer the cash paid directly to their bank account, they can request a withdrawal from the Wallet Credit section of their wallet. They will need to provide their bank details which will be sent to admins to be processed.

Customers can convert Wallet Cash directly from the same page where withdrawals are made as shown in the screenshot above. If a bonus is configured, it will automatically be shown and applied in real time, calculating exactly how much site credit the customer will receive based on the amount they choose to convert.

Customers can withdraw any available wallet cash through their Wallet under "Wallet Cash" in the same area that they can convert to Site Credit.

If enabled, any Cash Payout will be converted into Wallet Cash. This will be automatically credited to the customer if the instant is Cash Only.

If this instant has multiple payout options selecting Cash Payout when claiming will instead credit the amount as Wallet Cash.

Wallet Cash is not the same as Site Credit, Wallet Cash cannot be directly spent at Checkout, it can only be converted or withdrawn.

Cash Withdrawals can be marked as paid or rejected. In the rare circumstance a withdrawal needs to be rejected, such as if their bank details are invalid, the wallet cash is refunded back to their wallet.

You can add notes which are sent in the email notifications to customers, this can be important if you reject a withdrawal and want to communicate the reason for it.

On the Withdrawal Dashboard you will see "Adjust Settings" which will open a popup

Customers will be notified when their withdrawal has been processed or rejected.

Creating your first Competition

Begin by going to Competitions - Add new competition

Adding Competition Details

1. Title

2. Description

3. Image (Right hand side)

4. Category > Active Competitions

Adding Comeptition Details

Below you can specify the competition details from min/max tickets, start and end date and more. Fill in all that are required. If you wish to run an autodraw you can untick "Live Draw the Winner"

This will ensure customers are given random tickets numbers between the specified minimum and maximum number.

Please double check you have inputted the correct information before setting a Competition live

Under the section called “Publish” (top right of the page), click the blue publish button to make the competition live. You can edit the publish time and date to schedule the competition for a later date.

Adding Reward Tickets

Adding an Instant Prize

If you are familiar with adding an Instant Prize, you can also link other tickets from another competition to that Instant Prize.

Above the Instant Prize title click "Reward Tickets"

This will open a popup where you can add different competitions, the configuration works similar to Postal Entries & you can add multiple competitions/tickets to one instant prize, please read the warnings on the popup as this will disable payouts and mark the instant prize as non-payable meaning it will not show in the Winner History Using Winner History

Main Prizes can reward tickets too

Where you set the date, max tickets & price of the competition you will also find the ability to add tickets, this is compatible with both live draw and automatic draws and is ideal for competitions where the main prize is tickets into another competition

If a competition you are rewarding becomes sold out, you will receive an email notification. You can also reroute the reward to a different competition via the under “Failed to Generate.” Our rerouting feature will replace the old competition with the new competition on the failed orders aswell as on any instant prizes that are still available to win to stop it happening on future wins.

If you've read our Setting up Scratch Cards article then you will see a lot of parallels between that and this article.

You may only need to read one of these articles to understand how to operate both of them but in this article we will show you how the Spinner works from a customer perspective aswell as how to set it up.

Get started with Spinner

Setup an Instant Prize Competition as usual and then scroll under the Featured image to find the Minigames widget.

Select the Spinner Game and save the product. Once you have done that, every ticket purchased will give customers a go at the Spinner.

How does it work?

The Spinner & all minigame modes integrate with the Instant Prizes to provide a visual overlay that is more interactive than the original instant wins. When someone purchases a ticket they will see a button after Checkout aswell as on the Spinner activated competition above the Add to Cart button where they can open a Spinner Popup.

To edit the spinners colours go to Minigames -> Settings You can then paste in the hex codes of the colours you want, these will be randomly chosen, there are also some extra colour sliders for borders and other parts of the Spinner

You can setup multiple winners while the competition is live, perfect for advent calendars or daily winner competitions.

Winners are automatically chosen at random on the date you’ve scheduled and if you are rewarding site credit they will be automatically paid.

Check the Interval Winners option on the Edit Competition page near where you setup Questions, you will see different modes (Sold %, Daily, Weekly, Multiple Dates).

The boxes below will show you when each scheduled interval winner will take place for clarity.

All minigame modes integrate with the Instant Prizes to provide a visual overlay that is more interactive than the original instant wins.

Click in the Menu to see a list of some of our Minigames, the rest are in the playground!

If you've read our Setting up Scratch Cards article then you will see a lot of parallels between that and this article. You may only need to read one of these articles to understand how to operate both of them but in this article we will show you how the Safe cracker game mode works from a customer perspective aswell as how to set it up.

How does Safe Cracker work?

Safe Cracker runs automatically, cycling through all of the customer’s numbers in one go. Any winning tickets unlock the safe and are highlighted in green. It’s fast-paced and ideal for low-priced, high-volume competitions.

Get started with Safe Cracker

Setup an Instant Prize Competition as usual and then scroll under the Featured image to find the Minigames widget.

Select the Safe Cracker Game and save the product. Once you have done that, every ticket purchased will give customers a go at the Safe Cracker Game.

Behind the hood

The Safe Cracker game & all minigame modes integrate with the Instant Prizes to provide a visual overlay that is more interactive than the original instant wins. When someone purchases a ticket they will see a button after Checkout aswell as on the Safe Cracker game activated competition above the Add to Cart button where they can open a Popup.

Once you have added a Prize as instructed in the above guide to add Instant Wins you can follow the below guide:

1. Click Enable Instant Prizes

You'll now see this interface. It gives you many options to add your tickets, most people will use the dark blue button to add instant prizes which is our ticket generator.

1. Click Add Prizes and fill in the boxes, Prize Name & how many tickets you want for the instant

For example "£5 Site Credit" would be the Prize Name to automatically reward site credits as an instant win.

Once you have clicked Generate, you'll see the Instant Prize added with random numbers.

Save the Competition as a Draft or Publish if you're ready to go live, it will then show up on the frontend.

If you've read our Setting up Scratch Cards article then you will see a lot of parallels between that and this article. You may only need to read one of these articles to understand how to operate both of them but in this article we will show you how the Coin drop game mode works from a customer perspective aswell as how to set it up.

Automatic Coin Drop

If the customer has multiple tickets into a Coin Drop Competition it will automatically drop multiple coins.

Get started with Coin Drop

Setup an Instant Prize Competition as usual and then scroll under the Featured image to find the Minigames widget.

Select the Coin Drop Game and save the product. Once you have done that, every ticket purchased will give customers a go at the Coin Drop Game.

How does it work?

The Coin Drop game & all minigame modes integrate with the Instant Prizes to provide a visual overlay that is more interactive than the original instant wins. When someone purchases a ticket they will see a button after Checkout aswell as on the Coin Drop game activated competition above the Add to Cart button where they can open a Popup.

You can make minor changes to Coin drop, please test in the Playground once you apply changes

Setting up Scratch Cards Minigame

Once the Minigame Plugin is setup on your website you will be able to make any instant prize competition use the scratch card minigame from the Edit Product page.

To do this, follow the below steps

1. Go to your product list and click Edit on the Competition you want to apply scratch cards to

2. Scroll down on the right hand side until you find the below dropdown

3. From this dropdown select Scratch Cards

1. Now whenever someone buys a ticket, they’ll be given a scratch card, they’ll then need to scratch the card to see if they won instead of the original instant prize method.

There are some ways to customise your scratch cards, such as adding Sad or Happy images which will reflect if they have won or not. These images are shown when they scratch off the image and before knowing if they have won.

If no image is selected it will default to the product image everytime they scratch a card.

You’ll find the settings for Scratch Cards under “Minigames” in your Admin panel

Upload images to your Media library and then paste the images in the large boxes depending on if it is a Postive or Negative image.

You can also set a default SVG for the scratch cards that will replace the grey image shown before a customer scratches.

We recommend asking us for help with this if you are stuck on how to add your logo for example to the grey scratch image.

Where you set the minigame mode you can also set an optional feature to allow people to claim a free scratch/spin

The button will show on the Product Page aswell as the Thank you page after payment as shown below

If you've read our Setting up Scratch Cards article then you will see a lot of parallels between that and this article. You may only need to read one of these articles to understand how to operate both of them but in this article we will show you how the Doors/Tile game mode works from a customer perspective aswell as how to set it up.

How do they work?

Customers can tap a door to reveal whether they’ve won. Each door corresponds to a ticket number. If they have more tickets than available doors, previously opened doors will reset, allowing them to continue selecting doors until all their rewards are collected.

Get started with Doors/Tiles

Setup an Instant Prize Competition as usual and then scroll under the Featured image to find the Minigames widget.

Select any Doors/Tile game mode and save the product. Once you have done that, every ticket purchased will give customers a go at the opening a door/tile.

Behind the hood

All minigame modes integrate with the Instant Prizes to provide a visual overlay that is more interactive than the original instant wins. When someone purchases a ticket they will see a button after Checkout aswell as on competition above the Add to Cart button where they can open a Popup.

If you've read our Setting up Scratch Cards article then you will see a lot of parallels between that and this article. You may only need to read one of these articles to understand how to operate both of them but in this article we will show you how the Piñata game mode works from a customer perspective aswell as how to set it up.

Get started with Piñata

Setup an Instant Prize Competition as usual and then scroll under the Featured image to find the Minigames widget.

Select the Piñata Game and save the product. Once you have done that, every ticket purchased will give customers a go at the Piñata.

How does it work?

The Piñata game & all minigame modes integrate with the Instant Prizes to provide a visual overlay that is more interactive than the original instant wins. When someone purchases a ticket they will see a button after Checkout aswell as on the Piñata game activated competition above the Add to Cart button where they can open a Popup.

If you've read our Setting up Scratch Cards article then you will see a lot of parallels between that and this article. You may only need to read one of these articles to understand how to operate both of them but in this article we will show you how the Balloon Pop game mode works from a customer perspective aswell as how to set it up.

Automatic Balloon Pop

If the customer has multiple tickets into a Balloon Pop Competition it will automatically pop balloons.

Get started with Balloon Pop

Setup an Instant Prize Competition as usual and then scroll under the Featured image to find the Minigames widget.

Select the Balloon Pop Game and save the product. Once you have done that, every ticket purchased will give customers a go at the Balloon Pop Game.

How does it work?

The Balloon Pop game & all minigame modes integrate with the Instant Prizes to provide a visual overlay that is more interactive than the original instant wins. When someone purchases a ticket they will see a button after Checkout aswell as on the Balloon Pop game activated competition above the Add to Cart button where they can open a Popup.

If you've read our Setting up Scratch Cards article then you will see a lot of parallels between that and this article. You may only need to read one of these articles to understand how to operate both of them but in this article we will show you how the Magic Ball game mode works from a customer perspective aswell as how to set it up.

How does Magic Ball work?

Magic ball is a simple minigame, shake your phone to find out if you won or tap the magic ball!

Get started with Magic Ball

Setup an Instant Prize Competition as usual and then scroll under the Featured image to find the Minigames widget.

Select the Magic Ball game and save the product. Once you have done that, every ticket purchased will give customers a go at the Magic Ball Game.

Behind the hood

The Magic Ball game & all minigame modes integrate with the Instant Prizes to provide a visual overlay that is more interactive than the original instant wins. When someone purchases a ticket they will see a button after Checkout aswell as on the Magic Ball game activated competition above the Add to Cart button where they can open a Popup.

If you've read our Setting up Scratch Cards article then you will see a lot of parallels between that and this article. You may only need to read one of these articles to understand how to operate both of them but in this article we will show you how the Snap game mode works from a customer perspective aswell as how to set it up.

Get started with Snap

Setup an Instant Prize Competition as usual and then scroll under the Featured image to find the Minigames widget.

Select the Snap Game and save the product. Once you have done that, every ticket purchased will give customers a go at the Snap Game.

Setting images to show on the Snap Game

The snap game inherits the images from the instant prize, if there are no images setup it will only show the text instead.

The Snap game & all minigame modes integrate with the Instant Prizes to provide a visual overlay that is more interactive than the original instant wins. When someone purchases a ticket they will see a button after Checkout aswell as on the Snap game activated competition above the Add to Cart button where they can open a Popup.

If you've read our Setting up Scratch Cards article then you will see a lot of parallels between that and this article. You may only need to read one of these articles to understand how to operate both of them but in this article we will show you how the Cast & Cash game mode works from a customer perspective aswell as how to set it up.

How does Cast & Cash work?

Cast & Cash is a fast-paced fishing game where you can drag to cast or tap any fish in the sea. Each ticket gives you one cast winning tickets catch fish, while losing tickets pull up junk.

Get started with Cast & Cash

Setup an Instant Prize Competition as usual and then scroll under the Featured image to find the Minigames widget.

Select the Cast & Cash Game and save the product. Once you have done that, every ticket purchased will give customers a go at the Cast & Cash Game.

Behind the hood

The Cast & Cash game & all minigame modes integrate with the Instant Prizes to provide a visual overlay that is more interactive than the original instant wins. When someone purchases a ticket they will see a button after Checkout aswell as on the Cast & Cash game activated competition above the Add to Cart button where they can open a Popup.

If you've read our Setting up Scratch Cards article then you will see a lot of parallels between that and this article. You may only need to read one of these articles to understand how to operate both of them but in this article we will show you how the Packs game mode works from a customer perspective aswell as how to set it up.

Get started with Packs

Setup an Instant Prize Competition as usual and then scroll under the Featured image to find the Minigames widget

Select the Packs Game and save the product. Once you have done that, every ticket purchased will give customers a go at the Packs Game.

How does it work?

The Packs game & all minigame modes integrate with the Instant Prizes to provide a visual overlay that is more interactive than the original instant wins. When someone purchases a ticket they will see a button after Checkout aswell as on the Packs game activated competition above the Add to Cart button where they can open a Popup

If you've read our Setting up Scratch Cards article then you will see a lot of parallels between that and this article.

Setting up Gem Mine

Once you've setup an Instant win competition as normal (it can be draft saved, not published)

You will find a Minigames widget under the featured image widget

Once selected, you will find a new widget above the Instant prize widget

Above you can see there are two Gems, Ruby and Emerald with a lot of Instant tickets you previously setup in the Instant Prize boxes connected to them.

How does Gem Mine work?

After setting up the Gem Mine in the backend and you have added the gem mine shortcode [gem_mine_prize] to your description you will see the Gem Boxes on the frontend:

These are essentially instant wins like normal. However if they hit the Gem Ticket, they will get all the instants under it.

If someone wins an instant win it will be crossed off and the value under the title will decrease, if the Gem Ticket is hit, it will show like this:

A new order is created with all the remaining tickets and allocated to the winner who hits the Gem Ticket.

The remaining tickets are allocated just like a normal instant win so will integrate with Payouts, show on the Prize History and send the usual emails as normal.

You can also cluster the gems, so for example the Gem Ticket can be an instant win or be connected to another Gem, you can see that in the example below ticket 5 is the Onyx Gem aswell as an Instant Prize in the Sapphire Gem.

People can hit two Gems in one order, for example 1 and 6. Any Gem Mine wins will be displayed on the Checkout page after payment:

Thats it for Gem Mine its a new and fun game mode to keep things interesting and interactive!

If you've read our Setting up Scratch Cards article then you will see a lot of parallels between that and this article. You may only need to read one of these articles to understand how to operate both of them but in this article we will show you how Mystery Boxes works from a customer perspective aswell as how to set it up.

Get started with Mystery Boxes

Setup an Instant Prize Competition as usual and then scroll under the Featured image to find the Minigames widget.

Select Mystery Boxes and save the product. Once you have done that, every ticket purchased will give customers an opportunity to open a box.

Sales Report is a customised report for Competition sites, which is different to the Woocommerce Reports

It is based on Order data and generates on the go, you'll find it under Sales Reports in the Admin backend.

This is the main dashboard on Sales Report showing a breakdown of insights and charts

This section shows profit and revenue breakdowns per competition, these can also be exported, you can tweak to date ranges which follow the order paid dates

We also offer analysis on Instant win competitions with insights on the performance of them, this shows you the value real-time of your instant competitions and their potential to make a profit

If you've read our article then you will see a lot of parallels between that and this article. You may only need to read one of these articles to understand how to operate both of them but in this article we will show you how the Slot Machine works from a customer perspective aswell as how to set it up.

Setup an Instant Prize Competition as usual and then scroll under the Featured image to find the Minigames widget.

Select the Slot Machine Game and save the product. Once you have done that, every ticket purchased will give customers a go at the Slot Machine.

The slot machine inherits the images from the instant prize, if there are no images setup it will only show the text instead.

The Slot Machine & all minigame modes integrate with the Instant Prizes to provide a visual overlay that is more interactive than the original instant wins. When someone purchases a ticket they will see a button after Checkout aswell as on the Slot Machine activated competition above the Add to Cart button where they can open a Slot Machine Popup.

This is a basic referral system integrated with the Wallet system and allows both the affiliate and the referral to obtain a reward.

Setting up Referrals

The backend is very simple allowing you to choose between a percentage reward or a fixed amount reward.

• You'll also be able to choose the range of the order that qualifies for the reward

• An affiliate reward (This is the person sending out the link)

• A Customers Reward (Optionally give the person being referred to your website a reward)

• Referral Type (A choice between New Users, One Time & Recurring)

You can only set a % reward unique commission for a customer, not a fixed reward. This is to prevent mistakes overtime where you over reward someone. You can do this in the Edit User options on your users page.

If you've read our Setting up Scratch Cards article then you will see a lot of parallels between that and this article. You may only need to read one of these articles to understand how to operate both of them but in this article we will show you how Darts works from a customer perspective aswell as how to set it up.

How Darts work

Darts is a fast paced minigame, customers have powerups such as R3 which shoots 3 darts, x5 which is a 5 dart multishot and special, when they hit a bullseye they've won a prize and their powerups get reset, this makes Darts perfect for high volume penny tickets as there is a lot of action!

Get started with Darts

Setup an Instant Prize Competition as usual and then scroll under the Featured image to find the Minigames widget.

Select Darts and save the product. Once you have done that, every ticket purchased will give customers a dart to throw at the dartboard.

You can setup competitions in one prompt with the AI Assistant when creating a new competition, you will see the AI Assistant in the top right.

Click "Open Chat" to open the AI Assistant and you will see the chat box, you can then generate competitions by giving it as much information as possible.

Generating Images

You can request the AI assistant to generate an image, make sure it is descriptive enough mentioning styles, themes, descriptions, once generate it will automatically add it as the featured image which you can review an save.

Adding Instants

Using the same chatbox you can generate instant wins too without generating the entire competition, you can say something like "Add these instant wins, 5 x £500 Cash, 100 x 99p Site Credit, 200 x £5 Cash" and it will immediately add them to the instant win boxes which will save you some time!

How does Spending Controls work?

Spending Controls allows customers to set their own limits or take a break, the limits cannot be changed and they will be blocked from purchasing tickets if they exceed their spending limits.

Here is an example of the spending controls shown in the My Account page for customers that are logged in.

Spend Report

This report allows you to see the latest changes from customers and specific customers who have exceeded their spending controls.

Spending Controls Settings

You can set frequency rules & more through the settings page.

How does verification work?

This plugin does what it says on the tin and will help verify every email address at sign up, whether that is at checkout or on the normal sign up form.

You can also connect it to Abstract API to avoid having customers put in a code to verify their email address.

Example of the Popup

On sign up a Popup will appear asking them to verify their email

Configuration Page

The settings are super simple, you can choose the Popup Form which is free, or you can use a third party API such as Abstract to verify accounts without having the customer enter any codes.

Postal Entries is a simple way of creating orders for any free tickets. Instead of giving customers site credit or coupons you can quickly process a manual order.

All orders ticket numbers are randomly generated like on the frontend but the Postal Entries allows you to easily add tickets in seconds compared to the normal Woocommerce Admin Order page which can be confusing.

Below is an example of the Postal Entries Plugin, this is a utility plugin to help with some of the admin of postal entries.

The Cloner can be found on the Edit Product page near the save button.

Once you click Clone it will safely duplicate the Competition with the same settings except for date.

Once this is clicked, you will be redirected to the new Competition

You wil be able to delete all the instant prize data incase you want to set new data with new ticket numbers for this competition.

Automatic Cloning

Automatic cloning is made easy with the widget on the side panel of the Edit Product page. This will clone the competition on the specific day and then calculate the new start and finish dates based on the date ranges of the original competition.

Original start and finish times are retained but the dates are replaced with todays date

For example if you have the original competition with the start date as 01-01-2025 14:00 to 14-01-2025 20:00 then the newly cloned competition will retain the hours and work out the date difference, so it will start today at 14:00 and finish 14 days later at 8pm.

How do PDF Entry Lists work?

Generate a PDF after a competition has closed ethier automatically or manually in seconds, even if a competition has over 500K tickets it will take less than a minute to generate a PDF Entry List.

You'll find the Generate PDF option next to the Publish/Save button on the Edit Product page

Can I change the PDF?

Yes, there are a few options to customise the style of the PDF to suit your branding

Achievements allows customers to get rewards over the long run in different ways, for example you can see below a variety of different Achievement types.

The rules of the Achievements are preset based on technical logic, however you will be able to set some of the parameters as shown below:

The AI Assistant can also analyse data across the site for you such as Live Statistics, this can be advantageous before setting a competition live to see the predicted performance and make sure everything is as expected

Click AI Analyse and it will automatically open a chat box with its analysis of your competition statistics

Our new Quest system strives to make your website more interactive. With the Quest plugin installed your customers will be able to

Collect Quest Points for doing daily, weekly & monthly quests

Get Rewards & Cashback the more they interact with the website

Collect Badges & Rank against other customers

We have built the Quests system to be automatic, that means that you can set the interval, targets, description and then every interval that you've set (daily, weekly, monthly) the Quest will then be repeated.

Creating your first Quest

Go to your Admin panel and click on Quest Builder - Add New Competition (Similar to setting up a Competition)

As shown in the below screenshot, you will be able to setup a Quest in a variety of ways. The below options are self explanatory but let us know if you have any questions!

Your Quest will then be shown on the frontend, there is a widget on the bottom left aswell as a tab in the My Account section.

By default Quests will come with pre-filled rewards which will be shown when a Customer clicks "View Rewards" on their Quest dashboard

Here is an example of the Rewards section when clicked

You can however change your rewards, levels and Quest milestones by going to Quest Builder -> Quest Settings

Our Quest plugin is always evolving so we'll be adding to this article overtime. Hopefully it helps you get setup with the basics and keeps your website fun and entertaining! 😄

When a Quest is completed the rewards of a Quest will be applied and a Popup will show

We can create Apple & Android Apps which will be the same as mobile view on your website with a few extra features on top.

Features included with the App

App Notifications

Through Onesignal you will be able to schedule & send notifications - we can also create automatic journeys for abandoned checkouts, custom events such as instant wins going or ending competitions.

App Only Competitions

When setting up a competition you will see a checkbox called "App Only Competitions" which will make it impossible to purchase tickets to the competition on desktop, they must be using the app to enter.

What are Avatars?

Avatars is our attempt to connect your websites customers together and allow them to show off their achievements, profiles and stats with eachother.

How does it work?

Allow Customers to create a unique profile that shows across the website.

When other customers hover over their name, they will be able to see a highlight of all their instant wins and activity.

Example of Time Limited Icon Packs, Titles & Exclusive Icons

Customising Avatars

You can add exclusive titles, lock them behind achievements and add custom avatars specifically for your customers

Visual Modes

These modes offer a different visual to the standard table list

Leaderboard Settings

The Leaderboard plugs in with Instant wins to create a leaderboard podium. It can be intervalled by weekly or daily, aswell as one leaderboard for the entire duration of a competition. Each Leaderboard is set per competition, so you can have a leaderboard competition, it is not a global leaderboard.

Below are the settings that are shown when creating a competition, you can setup any type of game mode aslong as you have instant prizes enabled.

Game Modes

You can set the game mode, time the leaderboard resets and chooses a winner and the interval, these settings are found when creating a new competition under the description box

For a leaderboard that lasts the entire duration of the competition and does not reset, tick the "Set all time visuals" option, which will disable intervals and have an all-time leaderboard.

If you have the Payouts feature on your website, please make sure you click "Non Payable" on any instants that do not have a non-digital reward otherwise they will show up on the Payouts section for winners

Here is an example of a basic leaderboard with podiums that is shown on the frontend.

You will need to manually reward winners, typically with wallet credit. For admins you will be able to see the date ranges which you can click to see the timeline of the leaderboard at that point.

Here is an example:

How do Jackpots work?

Global Jackpot takes a % of every order total & puts it into a Jackpot. This will be displayed on the frontend and everytime someone places an order for tickets they will enter the jackpot and have a chance at winning everything in it!

Jackpot design can be changed but please see an example below summarising two jackpots.

Pressing the grey i icon will show an explainer about how the Jackpots work:

You can setup multiple Jackpots and change the distribution between each one of them on the backend.

Configuring Global Jackpots

Go to Global Jackpots in the Admin Menu, here you can create various Jackpots with different rules

Once a Jackpot is won a popup will show on the screen, this can be configured to fit with your website:

Jackpots are automatically credited to the winners account, they'll be able to see their winnings under Wallet in My Account.

We make sure there are no double jackpots given by using our Warden security plugin which queues and checks orders 1 by 1. There is a disadvantage to this however, that the Jackpot will not show immediately after payment and will show up to a minute later if they have won.

What is the Live Draw Wheel used for?

Make your Live Draws more fun with the Live Draw Wheel, this will select the winner of the draw once you select the prize and the ticket number that was randomly generated.

How to change the design

Like most of our plugins, this can be customised to your branding in the Admin backend, here is an example configuration for the above Live Draw Wheel

Without our security plugin double sold instants & prizes would be common overtime, especially as your website grows & gains more order volume.

This plugin hardens the security around Tickets & Woocommerce aswell as optimises various parts of your website.

This plugin automatically works in the background and does not require any setup however it is important to know what is happening in the background, so we have written a step by step process of how our security plugin interjects in the ordering proces.

• Automatically creates indexes to optimise your ticket database

• Double checks for duplicate wallet rewards and zeros any duplicates

• Prevents Coupons being used on Wallet Topup

• Blocks hackers trying to find instant win numbers

Why do I need this feature?

As you sell millons of tickets overtime your database becomes bloated with data. Tickets sold a year ago are not needed anymore so there is no need to have them in your active database which is used everyday when someone places an order.

This is not only for older sites though as recently more competition sites are doing penny prizes. Penny prizes will speed up the process of a bloated database, you'll have more orders coming in and those orders will typically have hundreds of tickets in them, so if you typically do penny prizes with max tickets over 100,000 you can easily have millions of data in a few months.

How do I know if I need it?

If your website has become slower and slower overtime and the orders take longer and longer to fufill you most likely need it. Any complaints from customers about a slow ordering system would be a clue to a bloated database - If you also do a lot of penny prizes then most likely you need this feature if you've been running them for a while.

How does it work?

Depending on your configuration in non-peak hours (8am to 1pm) this feature will automatically turn on and look for old data that needs to be moved out of the live database and into a dormant database that can be tapped into if neccessary. You can choose between archiving orders and tickets or both aswell as setting the timescale to archive.

These options decide when the automatic archiver will archive data. If you click 12 months then anything older than 12 months goes into the dormant database.

The dormant database can be tapped into in a table which looks up the archived data.

When you click View you will see all the order details as normally, this allows you to look into what tickets they bought, billing information and all your usual information in the rare case you need to lookup an old order.

Customer Cache serves pre-built HTML pages to authenticated users, this makes pages load in milliseconds rather than seconds. The challenge with caching logged-in users is dynamic content such as wallet balances, prize states, competition entries, and personalised popups that are unique to each customer. Customer Cache solves this with an AJAX fragment system: dynamic elements are updated seamlessly just after serving the cache. From the customer's perspective the page loads instantly and their dynamic data appears within a fraction of a second.

Stale files are detected & regenerated in the background ensuring your customers always get a fast & updated experience.

Customers who land on a page containing specific query strings such as utm_source, Klaviyo (_kx), or Facebook parameters will also receive the cached version of the page even if they're logged in, which will help when traffic surges due to promotions.

Performance Options is a feature that will help battle the resource intensity of Penny Prizes. This feature comes combined normally with the feature as they both solve the same issue which is to tackle various problems when a database is overloaded with orders.

Once installed you will see a widget on every Edit Product page.

• Minimum tickets in 1 order - Prevents lots of low ticket orders

• Maximum tickets in 1 order - Prevents 1000+ tickets in 1 order which can be resource intensive

You can secure your account with 2FA using Authly, Google Authenticator, or any authenticator app

1. Log in to your website and click your profile name (top right)

2. Scroll down to Admin 2FA

3. Enable the checkbox and save your changes

4. A QR code will appear, scan it with your phones camera which will then open your authenticator app and add a 2FA code

5. Log out and log back in, you’ll be prompted for a 2FA code

• You’ll only be asked for a 2FA code on unrecognized devices

• You can forget all trusted devices or revoke individual ones at any time

You can force all Admins and Shop managers to have 2FA enabled before viewing any sensitive pages by enabling the feature under Extensions:

On any sensitive pages the below will show which will send them to the 2FA Setup menu under their profile and will restrict access to the page:

This page will include additional optional security features that give your customers a fair chance to win and protect your website from bots & exploiters

Puzzle Challenges

This feature will occassionally challenge customers to verify they're a human on Checkout before they place their order, this stops precise automated orders and instant sniping

Cleanup Tools

This will tidy your account section from spam bots and multi-accounts, you can enable this on the features page and it will show you what accounts have been deleted so you can remove them from your marketing platforms

IP Locked Coupons

This feature will prevent multiple accounts using the same coupon if they're from the same IP, you can enable it when creating a coupon

For Live Draws & Autodraws you can use our free, unbiased drand solution:

https://verifiedrandom.com/

drand is a public randomness beacon run by a global network of independent organisations. No single party - including this website - can predict or influence the random numbers it produces.

Running a Draw

Verifying a Draw